Our Terms and Conditions

1. These terms

1.1 What these terms cover.

These are the terms and conditions on which we supply Programmes to you, whether these are goods, services or digital content.

1.2 Why you should read them.

Please read these terms carefully before you submit your application to our customer service team. These terms tell you who we are, how we will provide Programmes to you, how you and we may change or end the contract, what to do if there is a problem and other important information. We intend to rely on these terms and information you provide or provided on your behalf to our customer service team when making your application. If you require any changes, please make sure you ask for them to be put in writing. This can help avoid any problems about what you expect from us and what we expect from you.

2. Information about us and how to contact us

2.1 Who we are.

We are Ten Lifestyle Management Limited (t/a Employability Accelerator) a company in England and Wales. Our company registration number is 04688658 and our registered office is at Floor 2 355 Euston Road, London NW1 3AL (“Ten” “we” “our” “us”).

2.2 How to contact us.

You can contact us by telephoning our customer service team by writing to us at enquiries@employabilityaccelerator.com.

2.3 How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us or provided on your behalf during your application process.

2.4 "Writing" includes emails.

When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 Your application.

In order to apply to be registered on a Programme, you must complete our application process and be offered a place the Programme. Your place on the Programme will be reserved once we receive the fee in the amount specified in your Registration Confirmation Form. We retain the right to reject any application we deem unsuitable for the Programme, in our sole discretion and at any stage of the application process. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, age, national origin, citizenship, disability, pregnancy, veteran status, or other any other legally protected characteristic, and we do not reject applications based on any of these criteria.

3.2 How we will accept your application.

Our acceptance of your application we will email you with a registration confirmation to accept it, at which point a contract will come into existence between you and us.

3.3 If we cannot accept your application.

If we are unable to accept your application, we will inform you of this by telephone or email and will not charge you for the Programme. This might be because the Programme is full, because of unexpected limits on our resources which we could not reasonably plan for, because your application does not meet our minimum requirements or because we have identified an error in the price or description of the Programme.

3.4 Your registration number.

When your application is accepted, we will assign an registration number, which will appear on your Registration Confirmation Form. It will help us if you can tell us the registration number whenever you contact us about your application.

3.5 We only sell to the UK.

Our website (https://www.employabilityaccelerator.com/) is solely for the promotion of our Programmes in the UK.

3.6 Your age.

If you are under the age of 18, you must provide the written consent of your parent or guardian before registering for the Programme.

3.7 Code of Conduct.

To ensure the Programmes enjoyed by all parties, you much adhere to the Code of Conduct at all times, found here. If you have any questions or concerns about the Code of Conduct, our staff, our Partners or other people on the Programme, please speak to your supervisor or contact us by emailing at enquiries@employabilityaccelerator.com.

4. Our Programmes

4.1 What’s included in the Programme.

our Programme includes the specific services set forth in the applicable Programme description and schedule of events and typically include: A work project. During the Your Programme includes the specific services set forth in the applicable Programme description and schedule of events and typically include:
  • A work project.
    During the Programme, you will be invited to participate and deliver upon a work project and we will provide you with relevant feedback.
  • Coaching.
    During the Programme, you will be invited to join 1:1 coaching sessions as per the schedule of events.
  • Group Coaching.
    During the Programme, you will be invited to join group coaching sessions as per the schedule of events.
  • LearnAmp access.
    You will be given access to an online learning platform, specially tailored to Your Program, using LearnAmp’s online platform for the duration of the Programme.

4.2 Programmes may vary slightly from their descriptions.

The descriptions of the Programmes on our website are for illustrative purposes only. Although we have made every effort to describe them accurately, we cannot guarantee that every Programme will accurately reflect your experience. Your Programme may vary slightly from the description.

4.3 Elements of the Programme may be delivered by our Partners.

We engage third party partners (our “Partners”) to provide specialist elements of the Programme, including an online learning platform from Rise To Limited (t/a LearnAmp) and coaching services by the Resurgo Trust. We may add or replace Partners with alternative, suitable suppliers at any time without the need to inform you in advance. Partners may require you to enter a director contract with them or agree terms of use before engaging with them.

5. Your rights to make changes

If you wish to make a change to your application, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price or timing of the Programme, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8, Your rights to end the contract).

6. Our rights to make changes

6.1 Minor changes to the Programmes.

We may change the Programme:
  • to reflect changes in relevant laws and regulatory requirements;
  • to implement minor technical adjustments and improvements, for example to address customer feedback, logistical changes, changes to suppliers or a security threat. We will take steps to minimise the effect of these changes on your experience of the Programmes.

6.2 More significant changes to the Programmes and these terms.

In addition, as on our website, we may make more significant changes to these terms or the Programmes, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Programme paid for but not commenced.

7. Providing the Programmes

7.1 Fee.

The fee for the Programme will be as detailed in the Registration Confirmation Form.

7.2 The Programmes.

During the application process we will let you know when your chosen Programme will take place and when and how you can end the contract. The start and anticipated end date of your Programme will be stated in the Registration Confirmation Form.

7.3 We are not responsible for delays outside our control.

If our supply of the Programme delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any element of the Programme services you have paid for but not received.

7.4 If you do not participate in the Programme.

If you do not participate in the Programme, comply with the Code of Conduct or allow us to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange the Programme, we may end the contract and clause 10.2 will apply.

7.5 What will happen if you do not give required information to us.

We may need certain information from you so that we can supply the Programme to you, for example, name and contact details of the applicant and, if not the same, person paying for the course. Further information on the applicate may also be required such as the below examples: education level (GCSE / A-Levels / University), work experience, skills preferred career location and industry preference. . If so, this will have been told to you over the telephone, on our website or told to you in the course of email exchanges. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Programme late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.6 Reasons we may suspend the supply of Programmes to you.

We may have to suspend the supply of a Programme to:
  • deal with technical problems or make minor technical changes;
  • update the Programme to reflect changes in relevant laws and regulatory requirements;
  • make changes to the Programme as requested by you or notified by us to you (see clause 6).

7.7 Your rights if we suspend the supply of the Programme.

We will contact you in advance to tell you we will be suspending supply of the Programme, unless the problem is urgent or an emergency. If we have to suspend the Programme for longer than 2 working days in any 30 days we will adjust the price so that you do not pay for elements of the Programme while they are suspended. You may contact us to end the contract for a Programme if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 days and we will refund any sums you have paid in advance for the Programme in respect of the period after you end the contract.

7.8 We may also suspend supply of the Programme if you do not pay.

If you do not pay us for the Programme when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the Programme until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Programme. We will not suspend the Programme where you dispute the unpaid invoice (see clause 12.6). We will not charge you for the Programme during the period for which they are suspended. As well as suspending the Programme we can also charge you interest on your overdue payments (see clause 12.5).

8. Your rights to end the contract

8.1 You can always end your contract with us.

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

8.2 Ending the contract because of something we have done or are going to do.

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any element of a Programme which have not been provided and you may also be entitled to compensation. The reasons are:
  • we have told you about an upcoming change to the Programme or these terms which you do not agree to (see clause 6.2);
  • we have told you about an error in the price or description of the Programme you registered for and you do not wish to proceed;
  • there is a risk that supply of the Programme may be significantly delayed because of events outside our control;
  • we have suspended supply of the Programme for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days;
  • you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most products or services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 When you don't have the right to change your mind.

You do not have a right to change your mind in respect of:
  • services, once these have been completed, even if the cancellation period is still running;
  • services, once these have been completed, even if the cancellation period is still running;
  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
  • any products which become mixed inseparably with other items after their delivery.

8.5 How long do I have to change my mind?

You have 14 days after the day we email you to confirm we accept your registration. However, once we have completed the Programme services you cannot change your mind, even if the period is still running. If you cancel after we have started the Programme services, you must pay us for the Programme services provided up until the time you tell us that you have changed your mind.

8.6 Ending the contract where we are not at fault and there is no right to change your mind.

Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 calendar month after the day on which you contact us. We will refund any advance payment you have made for elements of the Programme which will not be provided to you. For example, if you tell us you want to end the contract on 4 February we will continue to supply the Programme until 3 March. We will only charge you for supplying the Programme up to 3 March and will refund any sums you have paid in advance for the supply of elements of the Programme after 3 March.

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract

To end the contract with us, please let us know by emailing us at enquiries@employabilityaccelerator.com. Please provide details of your Programme, your registration number and your name and address.

9.2 Returning materials after ending the contract.

If you end the contract for any reason after any products or materials have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Employability Accelerator, Floor 2 355 Euston Road, London, England, NW1 3ALor (if they are not suitable for posting) allow us to collect them from you. Please email customer services at enquiries@employabilityaccelerator.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return.

We will pay the costs of return or collection:
if the products or materials are faulty or misdescribed; or if you are ending the contract because we have told you of an upcoming change to the Programme or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong,
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.4 How we will refund you.

We will refund you the price you paid for the Programme by the method you used for payment. However, we may make deductions from the price, as described below.

9.5 Deductions from refunds if you are exercising your right to change your mind.

If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.6 When your refund will be made.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.

10. Our rights to end the contract

10.1 We may end the contract if you break it.

We may end the contract for a Programme at any time by writing to you if:
  • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
  • you do not have a stable and high-speed internet connection, able to comfortably hold video calls and stream video for the duration of the Programme;
  • you do not comply with the Code of Conduct;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Programme;
  • you do not, within a reasonable time, allow us to deliver the Programme to you or collect them from us.

10.2 You must compensate us if you break the contract.

If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for elements of a Programme we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the depending on the date on which we end the contract, as compensation for the net costs we will incur as a result of your breaking the contract.

10.3 We may withdraw the Programme.

We may write to you to let you know that we are going to stop providing the Programme. We will let you know at least 7 days in advance of our stopping the supply of the Programme and will refund any sums you have paid in advance for elements of the Programme which will not be provided.

11. If there is a problem with the Programme

11.1 How to tell us about problems.

If you have any questions or complaints about the Programme, please contact us. You can email our customer service team at enquiries@employabilityaccelerator.com.

11.2 Summary of your legal rights.

We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

up to 30 days: if your goods are faulty, then you can get an immediate refund.

up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also clause 8.3.

If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

if your digital content is faulty, you’re entitled to a repair or a replacement.

if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

See also clause 8.3.

If your product is services, the Consumer Rights Act 2015 says:

you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable. if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

See also clause 8.3.

11.3 Your obligation to return rejected products.

If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email our customer service team at enquiries@employabilityaccelerator.com for a return label or to arrange collection.

12. Price and payment

12.1 Where to find the price for the Programme.

The price of the Programme (which includes VAT) will be the price as stated on your Registration Confirmation Form. We take all reasonable care to ensure that the price of the Programme advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the Programme you register for.

12.2 We will pass on changes in the rate of VAT.

If the rate of VAT changes between your registration date and the date we supply the Programme will adjust the rate of VAT that you pay, unless you have already paid for the Programme in full before the change in the rate of VAT takes effect.

12.3 What happens if we got the price wrong.

It is always possible that, despite our best efforts, some of the Programmes we sell may be incorrectly priced. We will normally check prices before accepting your registration so that, where the Programme’s correct price at your registration date is less than our stated price at your registration date, we will charge the lower amount. If the Programme’s correct price at your registration date is higher than the price stated to you, we will contact you for your instructions before we accept your registration.

12.4 When you must pay and how you must pay.

We accept payment buy card. You must make an advance payment of the price of the services, before we register you for the Programme.

12.5 We can charge interest if you pay late.

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.6 What to do if you think an invoice is wrong.

If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.

13.3 When we are liable for damage to your property.

If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

13.4 We are not liable for business losses.

We only supply the Programmes for domestic and private use. If you use the Programmes for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.
You can find our Privacy Policy :

15. Other important terms

15.1 Obligations of confidentiality.

You agree not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of Ten, the Partners or other party or of any member of the group of companies Ten belongs to except as permitted by clause 15.2.

15.2 Confidentiality exceptions.

We may disclose your confidential information to the Partners, our employees, officers, representatives or advisers who need to know such information for the purposes of carrying out our obligations under this agreement or as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

15.3 Limited use of confidential information.

No party shall use any other party’s confidential information for any purpose other than to perform its obligations under this agreement.

15.4 Copyright.

All content and materials provided to you by us or our Partners or published on our website or the websites of our Partners is copyright or ours or of our Partners. All rights are reserved. You must obtain prior written permission for the republication or redistribution of any content, including by framing or similar means except where permitted under applicable terms of use. If you would like permission to use any content or materials outside these terms, please contact us.

15.5 We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for Programmes not provided.

15.6 You need our consent to transfer your rights to someone else.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.7 Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.8 If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.9 Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Programmes, we can still require you to make the payment at a later date.

15.10 Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and you can bring legal proceedings in respect of the Programmes in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Programmes in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Programmes in either the Northern Irish or the English courts.