Our Terms and Conditions
1. These terms
1.1 What these terms cover.
1.2 Why you should read them.
2. Information about us and how to contact us
2.1 Who we are.
2.2 How to contact us.
2.3 How we may contact you.
2.4 "Writing" includes emails.
3. Our contract with you
3.1 Your application.
3.2 How we will accept your application.
3.3 If we cannot accept your application.
3.4 Your registration number.
3.5 We only sell to the UK.
3.6 Your age.
3.7 Code of Conduct.
4. Our Programmes
4.1 What’s included in the Programme.
4.2 Programmes may vary slightly from their descriptions.
4.3 Elements of the Programme may be delivered by our Partners.
5. Your rights to make changes
6. Our rights to make changes
6.1 Minor changes to the Programmes.
6.2 More significant changes to the Programmes and these terms.
7. Providing the Programmes
7.2 The Programmes.
7.3 We are not responsible for delays outside our control.
7.4 If you do not participate in the Programme.
7.5 What will happen if you do not give required information to us.
7.6 Reasons we may suspend the supply of Programmes to you.
7.7 Your rights if we suspend the supply of the Programme.
7.8 We may also suspend supply of the Programme if you do not pay.
8. Your rights to end the contract
8.1 You can always end your contract with us.
8.2 Ending the contract because of something we have done or are going to do.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
8.4 When you don't have the right to change your mind.
8.5 How long do I have to change my mind?
8.6 Ending the contract where we are not at fault and there is no right to change your mind.
9. How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract
9.2 Returning materials after ending the contract.
9.3 When we will pay the costs of return.
if the products or materials are faulty or misdescribed; or if you are ending the contract because we have told you of an upcoming change to the Programme or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong,
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.4 How we will refund you.
9.5 Deductions from refunds if you are exercising your right to change your mind.
9.6 When your refund will be made.
10. Our rights to end the contract
10.1 We may end the contract if you break it.
10.2 You must compensate us if you break the contract.
10.3 We may withdraw the Programme.
11. If there is a problem with the Programme
11.1 How to tell us about problems.
11.2 Summary of your legal rights.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
up to 30 days: if your goods are faulty, then you can get an immediate refund.
up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 8.3.
If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
if your digital content is faulty, you’re entitled to a repair or a replacement.
if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.
See also clause 8.3.
If your product is services, the Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable. if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also clause 8.3.
11.3 Your obligation to return rejected products.
12. Price and payment
12.1 Where to find the price for the Programme.
12.2 We will pass on changes in the rate of VAT.
12.3 What happens if we got the price wrong.
12.4 When you must pay and how you must pay.
12.5 We can charge interest if you pay late.
12.6 What to do if you think an invoice is wrong.
13. Our responsibility for loss or damage suffered by you
13.1 We are responsible to you for foreseeable loss and damage caused by us.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
13.3 When we are liable for damage to your property.
If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
13.4 We are not liable for business losses.
14. How we may use your personal information